This website is run by Independent Living Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser settings
- zoom in up to 300% without the text spilling off the screen using browser settings
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
The My Computer My Way guide from AbilityNet is a step-by-step guide to help you make your device easier to use if you have a disability.
Translation
If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.
Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact our customer service centre for advice.
How accessible is this website?
This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible, including:
- some older PDF documents aren’t fully accessible to screen reader software
- captions are available on videos; however, they are autogenerated by YouTube and may not be completely accurate
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.
We’ll consider your request and get back to you as soon as possible.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Independent Living Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons:
- some PDF documents aren’t fully accessible to screen reader software
- captions are available on videos; however, they are autogenerated by YouTube and may not be completely accurate
- some images do not have a text alternative, so people using a screen reader cannot access the information
Non-compliance with the accessibility regulations
A few PDF documents published since September 2018 aren’t fully accessible to screen reader software. Any new PDFs or Word documents we publish will meet accessibility standards.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
Disproportionate burden
We rely on autogenerated captions on a few videos. We do not intend to subtitle those videos as it would be a disproportionate burden within the meaning of the accessibility regulations. Any new videos we create will meet accessibility standards.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. There are PDFs on this website which were designed as print-ready leaflets/brochures, which have been added to the website to supplement online content. We’ve assessed them and believe that they do not provide essential information about the service that isn’t available through other accessible methods.
Any new PDFs or Word documents we publish will meet accessibility standards.
Videos
A few of our older videos lack captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they’re not essential to providing our services. Any new videos we publish will meet accessibility standards.
External links
This website may link to third-party, external websites or services that are not fully accessible.
How we tested this website
We tested this website in the following ways:
- using the NVDA screen reader (last tested October 2019)
- WCAG 2.1 compliance using a third-party automated service (last tested October 2019)
- regular testing using a suite of browser-based accessibility reporting tools
- Colour contrast checkers are used during the design phase and re-tested once launched
We tested our main website platform, available at www.independentlivingcentre.org.uk
What we’re doing to improve accessibility
We will be reviewing this site on a regular basis and updating this statement accordingly.
Contacting us
For any enquiries about the accessibility of this website, you can contact us using the details below:
- email: digitalcomms@devon.gov.uk
- call: 0345 155 1015 and ask for the ‘Digital Communications Team’
- by post at Digital Communications Team (G59), County Hall, Topsham Road, Exeter, Devon EX2 4QD
British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.
This statement was prepared on 18 June 2019. It was last updated on 11 September 2020.