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How we use your information

The purpose of this website is to inform members of the public about equipment that may help them stay safe and independent at home.  We will not collect, store or share any personal data on or through this site.

Visitors to our website

When someone visits our website, we collect certain information about these visitors, such as IP addresses and details of the pages which these people have visited. This information does not allow us to identify individuals but helps us to ensure our website is structured in the most effective and user-friendly way.

Use of IP addresses

An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider (or through your local area network (LAN). Web servers, the powerful computers that provide web pages for viewing, automatically identify your computer by the IP address assigned to it during your session online.

IP addresses may be collected for certain purposes (for example, to audit the use of our site). We do not link a user’s IP address to a person’s personal data, which means we will have a record of each user’s session but the user will remain anonymous to us.

Under certain circumstances, IP addresses and/or domain names may be linked to personally identifiable information, when this information is stored in databases managed by internet registrars or registries such as Network Solutions or ARIN.

Use of cookies

You can read more about how we use cookies on Devon County Council’s cookies page.

Search engines

Our website search is powered by Google. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Devon County Council or any third party.

People who call the Independent Living Centre

When you call or email the Independent Living Centre we will only request and record personal data for the purposes of dealing with your enquiry. Any information that is collected from you will be processed in accordance with the council’s privacy notices and associated data protection laws.

Hotjar – to help us understand our users

We use Hotjar in order to better understand our users’ needs and to optimise our online services. Hotjar is a technology service that helps us better understand our users experience (for example how much time they spend on which pages, which links they choose to click, what users do and don’t like) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar or ourselves will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites.

How to contact us

For more information about how Devon County Council will process your personal data, or for details on how to access information from us, please email us or write to:

The Data Protection Officer
County Hall, Room 120
Topsham Road