My experience was fantastic. I got full information about rollators. Everything about different rollators was explained and demonstrated. I tried out various ones then found one that really suited. I was given its make, my measurements, and who locally may stock them. Plus, a leaflet re: them. Then I moved onto recliners. Mine is getting old. I needed a dual motor. I was measured etc. so that I could get the correct chair. I was given leaflets and the information as to who/where I could get one custom-made to my measurements. The ILC OT was very kind and patient and did everything to make me comfortable. Whatever I queried she gave me the information. I could not have had a better OT, she is excellent. No changes to the service needed.